Terms and Conditions
NOTE: YOUR USE OF OUR SERVICES CONSTITUTES YOUR AGREEMENT TO BE BOUND BY THESE TERMS AND CONDITIONS. PLEASE BE AWARE OUR TERMS AND CONDITIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE AT OUR SOLE DISCRETION. WE WILL, HOWEVER, NOTIFY YOU ABOUT THE NEW AMENDMENTS OF OUR TERMS AND CONDITIONS BY WAY OF POSTING THEM TO THIS WEBSITE AT THRIVECONSCIOUSCLEANING.COM.AU. YOU SHOULD CHECK THIS PAGE FROM TIME TO TIME TO ENSURE THAT YOU ARE AWARE OF ANY CHANGES.
INTERPRETATION:
In these terms and conditions, the following words shall have the following meanings:
“Customer” or “You” means any person who purchases services from Thrive Conscious Cleaning Toowoomba.
“We” means Thrive Conscious Cleaning Toowoomba or an authorised contractor approved by Thrive Conscious Cleaning Toowoomba.
“Us” means Thrive Conscious Cleaning Toowoomba or an authorised contractor approved by Thrive Conscious Cleaning Toowoomba.
“Services” or “Service” means any cleaning service that the Customer would like performed.
“Terms and Conditions” means the terms and conditions of supply contained within this webpage and any conditions agreed in writing by Us.
“Cleaner” or “Cleaners” means any person who performs the service working for Us.
“Heavily Soiled” means the existence of additional grime, dust, or dirt that has been identified to exist at higher levels than that of a normal residence.
“Managing Agent” means the agent who manages the rental affairs of the property (e.g., a real estate agent).
“Property” means the property requiring a Bond Clean.
“Bond Cleaning Standards” means cleanliness in the Property that would pass the Managing Agent's scrutiny (under the Residential Tenancies and Rooming Act 2008) and release the bond to the Customer.
“Reasonable Endeavours” means that We have made an informed decision based on the available information at that time.
GENERAL:
These Terms and Conditions shall apply to all contracts for the supply of Services by Us to the Customer and shall prevail over any other documentation or communication from the Customer.
Inappropriate Behavior: We do not tolerate inappropriate behavior towards Us or our cleaners that harasses, intimidates, threatens, or uses fear (either verbally, written, or physical) by the Customer. This includes explicit language, racism, and defamatory remarks. We will take whatever action is necessary (including legal action) against any person involved in such behavior. We reserve the right to terminate any Services immediately without refund. You, the Customer, agree to this and accept that no claim for refund will be honored.
A complete list of our Bond cleaning inclusions and exclusions can be found [HERE].
PRICING:
All quotes are estimates only and based on average house and room sizes. We use reasonable endeavors to quote as accurately as possible. However, quotes may change due to additional factors identified by Us or the Customer, such as:
The property has an additional room or areas not mentioned (e.g., extra bedroom, bathroom, living area, or blinds).
The condition of the property is heavily soiled and requires extra time or chemicals to meet Bond Cleaning Standards.
Any part of the property requires specialist services (e.g., windows at height).
Changes to the original cleaning request.
The Cleaner incurs additional costs such as parking or key collection fees.
We reserve the right not to clean an item/area if it poses a risk to the Cleaner. In this case, the Customer will be notified, and the Bond Cleaning Guarantee for that area is void.
ACCESS:
It is the Customer's responsibility to be contactable and provide access to the Property at the scheduled time.
If the property is inaccessible by more than half an hour of the agreed time, the Customer authorizes Thrive Conscious Cleaning Toowoomba to an additional $100 charge.
Cleaners must have unobstructed access to all areas requiring service.
The Customer agrees to allow photographic images of the Property for quality assurance purposes.
The Customer must provide access to electricity and running water, as these are mandatory for Bond Cleans.
Heavy items (over 5kg) must be moved by the Customer prior to cleaning to ensure proper access.
CANCELLATIONS / REFUNDS:
Cancellations made up to three days prior to the booked service will receive a full refund.
Cancellations made within three days of the booking date will incur a $200 cancellation fee.
We reserve the right to cancel or reschedule services if the property is misrepresented or poses a health or safety risk to our staff.
PAYMENT:
Payment for services is required via direct deposit prior to the service date. A 50% deposit is required to secure the booking.
Any overdue payments beyond one calendar month from the invoice date will incur a 10% annual interest rate.
We reserve the right to report non-payment to collection agencies, which may affect your credit rating.
BOND CLEAN GUARANTEE:
Our Bond Clean Guarantee means we will return free of charge to rectify any cleaning issues raised by the Managing Agent (under the Residential Tenancies and Rooming Act 2008) within the bounds of these Terms and Condition
The Bond Clean Guarantee only applies to the services engaged, excluding areas/items such as carpets, ceilings, garage walls, or deep stains requiring third-party cleaning.
Re-cleans will be scheduled based on feedback from the Managing Agent and must be requested within 3 calendar days of the original service.
After a re-clean We will warrant any work for one day. Unless otherwise agreed upon in writing, if we have not heard from the Managing Agent within 1 day (24 hours), We will consider the re-clean to have addressed any issues under the Bond Clean Guarantee and consider the job completed as per our Terms and Conditions.
Until commencement and finalisation of this Service, these Terms and Conditions still apply (Whether the service is a clean, re-clean or the waiting period between re-cleans and inspections)
All re-cleans are subjected to these Terms and Conditions.
All Customers acknowledge that our Bond Clean Guarantee is only applicable if you contact us within 3 calendar days of the performed Service.
We do not guarantee for natural events occurring over time. Items such as (but not limited to) settled dust, water marks, open windows, doors etc. An empty house can accumulate dust very quickly and is susceptible to dead insects and alike. We do not guarantee anything arising from these events including all aspects of the Bond Clean Guarantee.
The Bond Clean Guarantee is deemed null and void if the property does not remain vacant after our cleaners have cleaned the premise. The only exceptions to this clause is if carpets are cleaned by a qualified carpet cleaner authorised by Us or you have an agreement in writing from Us.
You MUST book your Bond Clean to be performed once all the furniture is removed, the premise is not inhabited and all the necessary maintenance or other work to the premises has been completed.
We will not be responsible for any incident that could be classified as an Act-of-God e.g. flood, storm, fire earthquake, cyclone and similar.
SERVICE LIMITATIONS AND CLIENT EXPECTATIONS:
We will clean your property to the best of our ability within the timeframe and budget as quoted. The original condition of the property will affect the outcome of the clean and we cannot quarantee the removal of all marks, dirt, stains, or damages that require specialised treatment or are due to wear and tear.
While we do our very best to allocate the necessary time to complete the job based on our initial conversation with you and subsequent quote, there are instances where additional time may be needed to achieved desired results. We will communicate this with you upon our arrival at the property, however we cannot guarantee that extra time will be available to accomodate the extra requirements.
CLAIMS:
Refunds will not be considered after we have left your property at the completion of service.
All claims regarding damage must be made in writing within 24 hours of the service.
Wear and tear, or perishable items such as light fittings or fly screens, are not covered under any damage claims.
COMPLAINTS:
Complaints must be submitted in writing within 24 hours of the service to hello@thriveconsciouscleaning.au.
Complaints must include the Customer’s name, contact number, and details of the complaint, along with supporting documents or photos.
If no resolution is reached, either party may refer the complaint to the appropriate consumer protection agency.